Technology Partner

ServiceNow Consulting & Implementation Partner

Use ServiceNow to Power Your AI-Driven Operations

Unify and govern all your data and AI-driven workflows behind a single pane of glass. TQA is a ServiceNow consulting and implementation partner that helps you maximize value from the platform.

As agentic AI specialists, we build intelligent automation systems that improve productivity and decision-making while enhancing the quality of your operational data.

Why TQA is the Right ServiceNow Partner

TQA is one of the few ServiceNow partners specializing in Workflow Data Fabric, the layer that connects your data across systems and makes it usable to AI agents. We build agentic AI systems that improve the accuracy and reliability of your Configuration Management Database (CMDB) and convert legacy, unsupported workflows into modern flows on the platform.

Our consultative team helps you build an agentic roadmap from the data layer up, supported by business change advisory and technical enablement for structured AI adoption.

01

Workflow Data Fabric Expertise

We connect ServiceNow to your other technology and data sources so AI agents and workflows can use that data where it lives, without heavy data movement or duplication.

02

The Agentic AI Specialists

Get a clear and practical path to agentic adoption. Our specialization in agentic AI, paired with our business expertise, enables us to handle even the most complex use cases.

03

End-to-End Support

Our services cover the full lifecycle of transformation projects, from developing the strategy and building solutions to implementing and managing AI and automation programs.

04

Modernize Legacy Workflows

We use AI agents to convert unsupported or outdated workflows into modern flows on the ServiceNow platform, reducing technical debt and improving maintainability.

05

Governance, Security & Compliance

TQA ensures clear guardrails are in place, so you control access and protect sensitive data in line with your regulatory obligations.

06

Proven Delivery & Rapid Prototyping

We use rapid prototyping to clarify requirements, validate architecture, and help stakeholders understand how a solution will work before implementation.

ServiceNow Solutions

  • Advisory: Agentic Strategy and Validation
  • Implement: Agentic AI and Platform Build
  • Manage: Ongoing Optimization and Support

We help you shape an agentic roadmap for ServiceNow, starting with the data foundations. Our team provides business change advisory and technical enablement to guide structured adoption.

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We build and implement agentic systems on ServiceNow, including CMDB agents and workflow-to-flow conversion agents. We also build applications and orchestrate workflows using App Engine and Flow Designer to streamline how work moves across your business.

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We proactively work to keep your solutions performing at their best with continuous refinement, workflow optimization, and support for evolving business needs.

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Case Studies

How we’ve helped enterprises transform the way they work with ServiceNow tools and systems.

Our ServiceNow Leaders

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Tom Abbott

Founder & Chief Revenue Officer

Ben Park, Chief Technology Officer at TQA

Ben Park

Chief Technology Officer

Richard Mitchell

SVP, EMEA

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We’re here to be your trusted partner in automation, data and AI services. You can schedule a meeting with us by using the form and we’ll be touch.

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Tom Abbott

Founder & Chief Revenue Officer

A dynamic leader in the agentic AI space, Tom Abbott is the Founder, Chief Revenue Officer, and Executive Board Member of TQA.

Since founding TQA in 2020, Tom has scaled the company from a bootstrapped startup into a high-growth leader in agentic AI and automation services. With over a decade in technology services, he excels at building channel relationships to drive go-to-market growth.

Tom helps enterprises deploy autonomous AI agents to eliminate repetitive work and achieve transformative outcomes across industries such as healthcare, life sciences, and finance.

Under his leadership, TQA secured $20m in Series A financing (2023) and subsequent growth funding (2025). TQA expanded internationally with new delivery centers and drove innovation for major clients, including British Airways, Texas Children’s Hospital, Premier Foods, Liberty Global, and others.

Before TQA, he held pivotal sales leadership and account management roles. With this background, Tom regularly shapes industry dialogue with thought leadership supporting articles by Bain and CRN.

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Ben Park

Chief Technology Officer

Ben Park, Chief Technology Officer at TQA

Ben Park is Chief Technology Officer at TQA, a specialist consultancy helping enterprises harness automation, AI, and emerging “agentic” technologies to transform how work gets done. In his role, Ben shapes TQA’s technology strategy, leads the firm’s innovation agenda, and works closely with clients around the world to design and scale intelligent automation platforms, AI agents, and conversational business applications that deliver measurable business outcomes.

With more than three decades of experience in technology and IT services, Ben has built and led high-performing teams across product innovation, AI, service management and digital transformation. Before joining TQA, he held several leadership roles at Sopra Steria, including Director of Artificial Intelligence and Principal Value Propositions Lead, where he was responsible for building new AI capabilities and taking data-driven digital services to market.

Ben is a regular speaker and commentator on the future of work, generative AI and agentic automation, and has contributed to industry content on topics such as conversational business applications and the blend of human and machine in modern customer and employee experiences. He is particularly passionate about helping organisations move beyond experiments to build robust, scalable AI and automation ecosystems that are secure, governed, and aligned to real business value.

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Richard Mitchell

SVP, EMEA

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