Agentic AI for Telecommunications

Customers expect seamless omni-channel service and fast resolution, even as cost pressure and complex multi-system environments stretch telecom teams thin. Agentic AI in telecommunications connects systems, decisions, and actions into unified workflows, helping operators improve customer experience, service delivery, and operational control.

Introduction

5G and managed services continue to expand the telecom opportunity, but day-to-day delivery still runs on a patchwork of legacy and modern platforms. When a simple customer request requires jumping between systems, response times slow and service quality becomes inconsistent. Agentic AI for telecom connects those steps into a single, auditable workflow, reducing manual handoffs and giving operators clearer control l from request through resolution. By applying AI in telecom operations where coordination and decision-making matter most, teams can move faster while maintaining governance, traceability, and service quality.

5% p.a.

Forecast telecom market growth through 2028.

Up to 40%

Reported service delivery error rates when orders require multiple system entries

Up to 25%

Field technician time spent updating manual, siloed tools across systems.

Our Expertise

Agentic AI delivers value in telecoms when it fits real operations. Many processes depend on multiple systems, which creates drag in customer service, fulfillment, and network work. TQA designs agentic workflows that work with your current landscape, reduce re-keying, and keep actions traceable across critical processes.

Customer Experience and Contact Center

Customer experience is a battleground, and telecom teams often have to serve customers without a complete view of the context. Agentic workflows pull what your agents need from the right systems during the interaction, supporting faster resolution and better personalization. Common starting points include churn risk signals and smarter triage for complaints and queries.

Service Delivery and Order to Activation

Service delivery slows down when orders require repeated entry across platforms, and small data gaps turn into rework. Agentic workflows coordinate order capture and downstream steps like provisioning and activation, while monitoring SLAs to flag risk early. The result is fewer errors, smoother fulfillment, and faster order-to-invoice performance.

Network and Field Operations

Network teams face rising traffic and ongoing threats, and field teams still waste time switching between apps to gather and update job information. Agentic workflows support proactive monitoring and quicker failure resolution, while automating data collection from the tools your technicians already use. That reduces time lost to admin work and improves consistency in downstream updates.

Shared Services, Governance & ESG

Telecom leadership is balancing performance with increasing requirements around compliance, governance, and sustainability. Agentic automation standardizes reporting and reduces manual effort in shared services workflows, including ESG reporting and supplier processes. It also helps keep routine reporting and KPI updates consistent, even when systems and ownership are fragmented.

Why TQA?

TQA turns agentic AI into real-world advantage by delivering systems that work in real operations, not just in demos. You get vendor-agnostic delivery designed around your current technology landscape, plus practical governance so adoption stays under control and outcomes stay measurable.

01

IMPROVE CUSTOMER EXPERIENCE

Reduce friction caused by fragmented tools so issues move forward faster and more consistently.

02

INCREASE FIRST-CONTACT RESOLUTION

Bring the right context into the interaction so agents can resolve more issues without follow-ups.

03

REDUCE FULFILLMENT ERRORS

Coordinate order capture and downstream steps across platforms to cut mistakes and rework.

04

ACCELERATE REVENUE CYCLES

Improve activation and SLA visibility so orders move to invoice faster.

05

IMPROVE FIELD PRODUCTIVITY

Reduce time lost to app switching and manual updates across siloed tools.

06

STRENGTHEN GOVERNANCE AND REPORTING

Standardize controls for compliance and sustainability reporting so requirements scale with less manual effort.

Our Telecom Accelerators

Get a clear path to implementing agentic AI in your telecom organization.

Start with high-automation workflows, prove value fast, then scale what works across customer operations, service delivery, and network performance.

  • Advisory
  • Professional Services
  • Managed Services

Identify the best starting points and define the roadmap across people, process, technology, and governance. Early wins often focus on customer verification and churn analysis.

Learn more about our agentic and automation advisory services

Design, build, and test agentic workflows that connect to your existing systems. Strong use cases include order fulfillment, provisioning, activation, and SLA monitoring.

Learn more about our customer agentic development services

Keep critical workflows reliable once live with proactive maintenance and continuous improvement, so automation stays aligned with changing demand.

Learn more about managed services for agentic enterprises

Schedule a Consultation

We’re here to be your trusted partner in automation, data and AI services. You can schedule a meeting with us by using the form and we’ll be touch.

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